Privacy Policy
Effective Date: 6/28/2025
At Irrigato, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, book services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, phone number, email address, physical address, zip code, and any information submitted during service scheduling or communication.
• Device & Usage Data: IP address, browser type, device info, pages visited, time spent on site, and referring URLs.
• Booking & Service History: Appointment times, service details, location of backflow assemblies, and results of inspections.
• Payment Info: If applicable, we securely process payments through trusted third-party providers (we do not store credit card numbers).
2. How We Use Your Information
We use your information to:
• Schedule and confirm appointments
• Send appointment reminders and service follow-ups
• Submit compliance reports to applicable municipalities (if required)
• Provide customer support and respond to inquiries
• Send updates, seasonal reminders, and occasional promotions
• Improve our website, services, and customer experience through analytics
3. CRM and Communication
We use customer relationship management (CRM) software to store your data securely and manage appointments, history, and outreach. By using our services, you consent to receive communication from us via:
• Email
• Phone
• Text (SMS)
• Mail
You may opt out of promotional messages at any time by following the unsubscribe instructions included in those messages.
4. Analytics and Tracking
We use tools like Google Analytics and website cookies to understand how visitors use our website and improve usability. These tools may collect data such as:
• Pages viewed
• Links clicked
• Time spent on site
• General geographic location
You can disable cookies in your browser settings if you prefer not to be tracked.
5. Sharing Your Information
We do not sell or rent your personal information. We may share it only with trusted third-party service providers who help us operate our business (e.g., CRM platforms, email providers, payment processors). These partners are required to keep your information secure and confidential.
We may also share information if required to comply with legal obligations or enforce our terms of service.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure CRM systems, encryption for payment processing, and limiting access to internal staff.
7. Your Rights and Choices
You have the right to:
• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of promotional communications at any time
To make a request, contact us at hello@irrigato.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top. Continued use of our website or services after changes means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at: hello@irrigato.com
At Irrigato, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, book services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, phone number, email address, physical address, zip code, and any information submitted during service scheduling or communication.
• Device & Usage Data: IP address, browser type, device info, pages visited, time spent on site, and referring URLs.
• Booking & Service History: Appointment times, service details, location of backflow assemblies, and results of inspections.
• Payment Info: If applicable, we securely process payments through trusted third-party providers (we do not store credit card numbers).
2. How We Use Your Information
We use your information to:
• Schedule and confirm appointments
• Send appointment reminders and service follow-ups
• Submit compliance reports to applicable municipalities (if required)
• Provide customer support and respond to inquiries
• Send updates, seasonal reminders, and occasional promotions
• Improve our website, services, and customer experience through analytics
3. CRM and Communication
We use customer relationship management (CRM) software to store your data securely and manage appointments, history, and outreach. By using our services, you consent to receive communication from us via:
• Phone
• Text (SMS)
You may opt out of promotional messages at any time by following the unsubscribe instructions included in those messages.
4. Analytics and Tracking
We use tools like Google Analytics and website cookies to understand how visitors use our website and improve usability. These tools may collect data such as:
• Pages viewed
• Links clicked
• Time spent on site
• General geographic location
You can disable cookies in your browser settings if you prefer not to be tracked.
5. Sharing Your Information
We do not sell or rent your personal information. We may share it only with trusted third-party service providers who help us operate our business (e.g., CRM platforms, email providers, payment processors). These partners are required to keep your information secure and confidential.
We may also share information if required to comply with legal obligations or enforce our terms of service.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure CRM systems, encryption for payment processing, and limiting access to internal staff.
7. Your Rights and Choices
You have the right to:
• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of promotional communications at any time
To make a request, contact us at hello@irrigato.com.
8. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top. Continued use of our website or services after changes means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at: hello@irrigato.com
